Refund policy

We want you to be fully satisfied with your purchase from QTag. If for any reason you are not happy with your order, we offer a simple and transparent return, exchange, and refund process.

1. Return & Exchange Eligibility (7-Day Policy)

You may request a return or exchange within 7 days of delivery if:

  • The QR tag is defective or not functioning properly
  • You received the wrong product
  • You no longer wish to keep the product (personal reasons accepted within 7 days)

Conditions:

To be eligible for return:

  • Product must be unused and not activated/registered
  • Must be in original packaging
  • Must include invoice or proof of purchase
  • Must be in resellable condition (no damage or wear)

After 7 days from delivery, returns or exchanges will not be accepted.

2. How to Initiate a Return or Exchange

To start a return or exchange, contact our support team:

Our team will guide you through the return process and provide the return address.

3. Return Shipping Cost

  • Customers are responsible for return shipping costs in normal cases
  • If the product is defective or wrong item was delivered, QTag will cover the return shipping

We recommend using a reliable courier service and keeping the tracking ID for reference.

4. Product Inspection & Processing

Once we receive your returned product:

  • Our team will inspect the item
  • If approved, we will process your exchange or refund
  • Processing time: 7–10 working days after approval

5. Refund Policy

5.1 Online Payments

If you paid via:

  • Debit/Credit Card
  • JazzCash / Easypaisa / Nayapay
  • Any online payment method

Your refund will be processed within 7–10 working days to your original payment method (where possible).

5.2 Cash on Delivery (COD)

If you paid via COD:

  • Our team will contact you for your bank account details
  • Refund will be transferred within 7–10 working days

6. Exchange Policy

If you request a replacement:

  • The replacement product will be shipped after approval
  • Processing time is typically 7–10 working days
  • In case of bulk orders, special pricing or adjustments may be applied if applicable

7. Important Notes

  • Products must be unused and in original condition
  • Activated or registered QR tags may not be eligible for return
  • Damage due to misuse is not covered
  • Refunds are processed only after product inspection

8. Courier & Return Tracking

  • You may use any trusted courier service
  • Always share tracking ID with our support team
  • Ensure proper packaging to avoid damage during transit

9. Customer Support

We are here to help you with any issue regarding returns, exchanges, or refunds.

Support is available to guide you through the entire process.

10. Our Commitment

At QTag, our goal is to ensure a smooth and trustworthy experience for every customer. If you face any issue, we are always ready to assist you quickly and fairly.